Frequently Asked Questions
View our privacy policy here.
We do not post out tickets. See faqs for more info.
TICKETS
- How does it work?
- What ID do I need?
- What if I can't go?
- What if the event is cancelled?
- How much are your booking fees?
- My tickets haven't arrived...
- I didn't receive my ticket email.
- I think I just bought tickets, but I'm not sure if my order has gone through
- Can I transfer my tickets to someone else?
- Concessions
- How can I pay for my tickets?
- What payment methods can I use?
REALLOCATION
What is the reallocation facility? »
It’s our way of allowing you to change the names on your ticket. Reallocation is designed specifically for you if you’ve bought the tickets for someone else or if you’ve bought tickets for a group but won’t all be arriving together.
For most events (except those with Limited or No reallocation) you can reallocate tickets up until midnight on the day before the event (or midnight on Thursday for weekend events).
When an event has ‘Limited Reallocation’ you have two hours after you've bought them in which to reallocate the tickets.
To reallocate your ticket(s) log in to your WeGotTickets account and click on “My Tickets” then “Reallocate”.
- How can I change the name on (reallocate) my ticket(s)?
- Why can't I reallocate tickets?
- I have reallocated my tickets to someone else but I'm not sure if it worked properly.
- What does 'Limited reallocation' mean?
- What does 'No reallocation' mean?
WEBSITE
- Help! I can't log into my account.
- My tickets are not showing up in my account.
- Cookies/accessibility
- Every time I add tickets to my basket, I get a "Basket empty" message.